0183 Customer Support/Tread the Terra handmade Jewelry

Customer Support

Shipping & Delivery

 

 All of your purchases are shipped via USPS First Class Mail within 3 business days of purchase and will arrive at your home shortly thereafter. Our shipping is a flat rate of $4.00.  At this time we only ship within the United States, and are not accepting any international orders. Overnight mail options are available for an additional fee, upon request.





Tracking Your Order

Ater your order is mailed, we will email you a tracking number given to us via USPS Mail.

 

Return Policy
 
I hope that you love your handmade jewelry -- handmade necklaces, bracelets and earrings purchase as much as I loved making them, however, if  for some reason you are not satisfied, I will accept returns up to 7 days with a refund of the purchase price (less postage).  Craftsmanship is guaranteed for 30 days from the date of purchase. If something needs to be repaired due to craftsmanship, we will do so at no cost to you. All returns must be accompanied by the original invoice with an explanation for the return. We strongly suggest packaging in a secured & insured method of shipment as we can not be responsible for any lost or damaged packages.





100% Secure Ordering

 

We utilize Square payment systems, and PayPal, which are both third party entities. You do not need to have an account with either of these services in order to use them as a payment method.

 

Square-up and PayPal are both multi-leveled encrypted systems, meeting Level 1 PCI Data Security Standards.





Privacy Policy

 

You are our valued customer -- a total all-around V.I.P.   We do not share your email address, credit card information or phone number under any circumstances.

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